We search for active coverage at or near the point of service when a patient presents as self-pay or can't provide usable insurance information, catching coverage while the full timely filing window is still available rather than after time has already passed.

We periodically run discovery against the existing pool of self-pay and written-off accounts, not just new encounters, because coverage that was missed at registration doesn't stop being findable just because the account has aged.

We re-screen previously written-off accounts for Medicaid coverage that may have been granted retroactively after the original date of service, since many states allow retroactive eligibility that a one-time check at the point of write-off would never catch.

We identify primary, secondary, and tertiary coverage across Medicare, Medicaid, and commercial payers, because an account can have more than one applicable coverage source, and getting the right one, in the right order, matters for both compliance and reimbursement.

We flag encounters that may actually belong to auto insurance PIP or med-pay coverage, or workers' compensation, rather than health insurance, and apply coordination of benefits rules to identify which payer is actually primary when more than one type of coverage could apply.

Identified coverage moves directly into billable claim submission within the applicable timely filing window, so a successful search actually converts into collected revenue rather than sitting as a finding with no follow-through behind it.

Accounts where a genuine, thorough search finds no coverage get routed toward financial assistance or charity care screening rather than default collections activity, because confirming real self-pay status is a distinct and useful outcome in its own right, not a failed search.