Last updated: December 07, 2025
MedCloudMd (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal, financial, and health-related information. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide to us when accessing our website, services, or interacting with our team.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that identifies you directly, including but not limited to:

• Full name

• Email address

• Phone number

• Company or provider details

• Billing or payment information

• Any information submitted through contact forms or service inquiries

1.2 Protected Health Information (PHI)

As an AI-powered medical billing and revenue cycle management provider, we may collect PHI in accordance with HIPAA requirements, including:

• Patient demographic information

• Insurance information

• Claims data

• Medical billing records

All PHI is handled with strict confidentiality and protected under HIPAA regulations.

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP addresses

• Browser type

• Device type

• Cookies and similar tracking data

• Pages visited, time spent on the website, and browsing behavior

This helps us improve user experience and website functionality.

2. How We Use Your Information

We use collected information for purposes including:

• Providing and improving our AI-powered billing and RCM services

• Verifying provider accounts and processing service requests

• Enhancing the accuracy of claims, audits, and revenue cycle tasks

• Communicating updates, support, and service-related announcements

• Ensuring compliance with HIPAA and applicable regulations

• Internal research, analytics, and AI model improvement (without compromising PHI)

• Preventing fraud, ensuring security, and protecting user data

We do not sell your personal information or PHI to third parties.

3. How We Protect Your Information

We implement advanced security protocols to ensure confidentiality, including:

• HIPAA-compliant systems and encrypted storage

• Secure access controls

• Regular audits and vulnerability assessments

• AI models secured through anonymization and strict data-handling policies

• Staff training on secure PHI handling practices

Your data is protected with industry-leading standards and continuous monitoring.

4. Sharing of Information

We may share information only in the following circumstances:

4.1 With Trusted Service Providers

Third-party vendors (HIPAA-compliant) assisting in:

• Data hosting

• Secure payment processing

• IT and infrastructure support

• Communication services

4.2 Legal or Compliance Requirements

We may disclose information if required by:

• Law enforcement

• Court orders

• HIPAA compliance obligations

• Government regulations

4.3 Business Transfers

If MedCloudMd undergoes a merger, acquisition, or restructuring, your information may be transferred to the new entity—under strict confidentiality agreements.

We never sell or share PHI for marketing purposes.

5. Cookies & Tracking Technologies

We use cookies to:

• Improve website performance

• Personalize user experience

• Analyze website traffic

• Enhance security

You can disable cookies through your browser settings, but some website functionalities may not work properly.

6. Your Rights

Depending on your location and regulations, you may have rights to:

• Request access to your personal information

• Correct inaccuracies

• Request deletion (where applicable and not restricted by HIPAA)

• Opt out of marketing communications

• Request a copy of your information

To submit a request, contact us using the details below.

7. Data Retention

We retain data:

• As long as necessary to provide services

• As required for compliance with federal and state regulations

• As required under HIPAA for PHI retention

Once retention requirements expire, data is securely destroyed.

8. Third-Party Links

Our website may contain links to third-party pages or services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before submitting any information.

9. Children’s Privacy

MedCloudMd does not knowingly collect information from children under the age of 13. If we discover that such information was collected unintentionally, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our services indicates acceptance of the updated policy.

11. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact us:

MedCloudMd
📍 Address: 800 S Church St, Ste 201, Jonesboro, AR 72401
📞 Phone: (870) 558-5018
📧 Email: info@medcloudmd.com